***12-year, unlimited distance warranty against corrosion perforation except for Routan.
Routan Warranty period
Volkswagen Routan warranty against corrosion perforation has two time and mileage limits:
1- For sheet metal panels, the limit is 48 months or 80,000 KM whichever occurs first.
2- For an outer-body sheet panel – one that is finish-painted and that someone can see when walking around the vehicle- the limits are 60 months or 160,000 KM, whichever occurs first.
This warranty covers the cost of all parts and labour needed to repair or replace any sheet metal panels that get holes from rust or other corrosion. If a hole occurs because of something other than corrosion, this warranty does not apply. Cosmetic or surface corrosion – resulting, for example, from stone chips or scratches in the paint- is not covered.
Volkswagen Group Canada Inc. makes every reasonable effort to ensure that information appearing on this website is correct and up to date, but cannot guarantee its accuracy. Volkswagen Group Canada Inc. assumes no responsibility for the accuracy, reliability or currency of the information posted on this website and reserves the right to amend the information without notice.
All of the information contained on this website is for information purposes only and in no way constitutes an advertisement or any offer to buy or sell VW vehicles. All prices are in Canadian dollars. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photo for illustration purposes only. European or American model might be shown. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada or available at an extra cost. Ask your dealer about availability of options and verify the vehicle you have requested includes the equipment you ordered. MSRP is the manufacturer’s suggested retail price and does not include any additional costs, such as freight and PDI, dealer charges, options, registration, levies, fees or taxes. Dealer may sell for less. Prices are subject to change without notice.
Fuel consumption figures are estimates based on Natural Resources Canada’s approved criteria and testing methods. Refer to the 2013 Fuel Consumption Guide for Natural Resources Canada’s estimated fuel consumption figures. Actual fuel consumption may vary based on driving conditions, driver habits and vehicle’s additional equipment.
Tires are supplied and warranted by their manufacturer. The vehicle is sold equipped with four all-season tires. However, please remember that the use of winter tires may be mandatory in your province or territory. Make sure your vehicle has the proper tires at all times. Fuel consumption figures are estimates based on the Government of Canada’s approved criteria and testing methods. Refer to the Government of Canada publication Fuel Consumption Guide. Your fuel consumption may vary. Airbags are supplemental restraints only and will not deploy under all accident scenarios. Always use safety belts and seat children only in the rear seats, using restraint systems appropriate for their size and age.
Corrosion Inspection Request
Customer must go to a body shop authorized by a Volkswagen dealer for assessment after the claim has been opened by this same dealer (unauthorized body shops are not allowed).
Customer is aware that no loaner cars or rental cars are covered under the corrosion warranty during the time their vehicle is in for replacement or body repairs.
Customer is aware that Volkswagen Canada cannot guarantee that the colour of their newly painted panels will match sun-faded existing panels on their car, and that this is also not the responsibility of the dealer. Your authorized Volkswagen dealer will do their best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching or blending.
At the time of appointment, the Customer agrees to present the authorized Volkswagen Dealer with a washed/cleaned vehicle for the vehicle inspection.
Any issues having to do with the quality of workmanship of the finished product after paintwork is completed should be taken up with the body shop and is the body shop’s responsibility.
After-market parts and accessories
Customer understands that no after-market parts or accessories are covered under the corrosion warranty (e.g. 3M chip guard on fenders/hoods or any other panel).
After-market spoilers on trunk lids will not be transferred (extra time and labour is required for this at the customer’s expense).
Accessories and parts are not reinstalled on the vehicle after the panels are replaced and are the responsibility of the customer.
Body shop details
The customer understands that any agreements, details and bookings with the body shop are the responsibility of the body shop. Neither Volkswagen Canada nor the dealer are responsible for agreements made between the body shop and the customer in regard to wait times or booking dates.
The customer understands that approval or denial of body panel coverage by Volkswagen Canada is final and binding. Repairs to body panels are deemed to be outside our control. Assessments are made by professionally trained Volkswagen paint and corrosion specialists who look for the defect covered under warranty – any decisions they make are final.
What is covered (full warranty terms included here for reference)
Limited Warranty Against Corrosion Perforation
The coverage under this limited warranty lasts for 12 years without distance limitation (except for the Routan).
Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the period of this written warranty. Some provinces may not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Neither VGCA nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf.
This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences (see sections “Special conditions and limitations” and “What’s not covered” below for possible coverage exclusions).
Where to go for warranty service
This limited warranty will be honoured by any authorized Volkswagen dealer in Canada. If your Volkswagen model is brought to an authorized Volkswagen dealer outside of Canada, this limited warranty will not apply.
When the warranty period begins
The limited warranty period begins on the date the vehicle is delivered to either the original purchaser or the original lessee; or if the vehicle is first placed in service as a “demonstrator” or “company” car, on the date such vehicle is first placed in service. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period.
Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
Your Volkswagen model is corrosion protected at the factory. You do not need to purchase rustproofing when you buy your Volkswagen vehicle in order to keep this warranty in effect.
Special conditions and limitations
It is the vehicle owner’s responsibility to promptly repair paint damage, damaged undercoating, or surface corrosion to maintain the Limited Warranty Against Corrosion Perforation for the affected area of the vehicle active. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
Rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences must be addressed with any authorized Volkswagen dealer at the earliest stage possible. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
Your authorized Volkswagen dealer will do its best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching nor blending.
What is not covered
Surface corrosion without perforation
Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s). Surface corrosion is not covered under the terms of this limited warranty.
Perforation of sheet metal due to accident, lack of care, or failure to repair or modifications to the paint / painted surface
This limited warranty does not cover corrosion perforation resulting from the failure to promptly repair paint damage, damaged undercoating, or surface corrosion.
It does not cover damage due to failure to wash or otherwise regularly care for the vehicle as described in the Volkswagen Owner’s Manual. This limited warranty does not cover corrosion perforation resulting from unrepaired collision damage or improper collision repair.
Neglecting to have the vehicle promptly repaired
Neglecting to have the vehicle promptly repaired may result in refusal of coverage of the affected area under the Limited Warranty against Corrosion Perforation.
Special exclusion for any aluminum portions that may be part of your Volkswagen vehicle
This limited warranty does not cover corrosion perforation due to failure to perform body repairs in accordance with Volkswagen’s specified repair procedures, including use of non-aluminum alloy parts.
This limited warranty does not cover damage caused by airborne pollutants (e.g., acid rain), bird droppings, stones, floodwater, tree sap or other environmental concerns.
Corrosion perforation because of failure to rustproof when collision damage repaired
Genuine Volkswagen body parts that have been repaired or newly installed after a collision must be treated with rustproofing that is compatible with, and of comparable quality to, Volkswagen’s factory corrosion protection. Failure to have your vehicle treated in this way may result in Volkswagen’s refusal to repair any corrosion perforation that can be shown to have resulted from the failure to apply, or the improper application of an approved rustproofing agent under the Limited Warranty against Corrosion Perforation.
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